If your sign arrives broken:
If your neon sign shows up and has been broken during shipping, please contact us via email within 24 hours of the delivery with subject “BROKEN NEON”. Take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. If the box that the sign came is also damaged, be sure to take photos of that too! We will respond to your email ASAP and offer you two options, you can have another sign shipped to you right away, or you can get an immediate refund, it's up to you.Full-Price Items Policy:
All full-priced items are eligible for a return within fourteen business days. Items must be un-used with the original packaging. A copy of your receipt or proof of purchase must also be included with the return. Should you wish to exchange a product, simply return the product back to us and purchase the new style that you are looking for. *please refer to the return process outlined below. Except custom neon orders and Neonize Collection pieces. Custom neon orders and Neonize Collection pieces are final sale.Sale Items Policy:
All sale items are final sale and not eligible for a return.Return Process:
Within 15 days of receiving your sign, If for some reason you wish to return your purchase, please email [email protected]
with the subject line “return request, your name, order number”. Return requests must be emailed within seven days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. Once your request has been emailed and the return is approved, neonize.com will provide you with an online return authorization number (ORA#) via email. Please include the ORA# with the package you are returning.
The return process will be completed if the merchandise is returned to neonize.com within fourteen days from the date your ORA# was issued. If a return request or returned merchandise falls outside of the seven and fourteen day time frame, we unfortunately will not be able to accept the return.
Once your return has been received by our distribution center in Vancouver, Canada, you will be be refunded the amount paid on your credit card, less original costs.
Please note, you are responsible for all shipping and customs charges associated with returning an order.