PROTECT YOUR PRODUCT

We have all heard the story about the delivery person being a bit too careless in how they handle a package. Protect your sign with our extended warranty. At check out, add our extended warranty for a small additional fee. Adding this to your purchase grants you a 12 month guarantee on all pieces, so if your piece stops working in any way during this period just let us know and we will replace it free of charge! :)

GST AND IMPORT TAXES

Neonize is not responsible for any import taxes, and customs duties and fees that will be incurred during the shipment process. It is the responsibility of the customer to cover all these fees.

DO YOU SHIP NEON SIGNS TO LOCATIONS OUTSIDE OF THE USA AND CANADA?

YES. WE SHIP WORLDWIDE.

SALE ITEMS POLICY

All sale items are final sale and not eligible for a return.

PROCESS FOR RETURNS

All our pieces are made by hand to order, meaning each one is as unique as you!

We cannot accept returns due to change of mind or damage during delivery unfortunately, as all pieces are one off made to order. All sales are final once placed on site, unless you purchase our extended warranty.