Frequently Asked Questions (FAQ)

Our team is working safely with best-practice social distancing in place, with the majority in home-based offices where they are fully set up to take your inquiries and fulfil your online orders. Our designers are working overtime to produce custom made LED neon signs, made to order according to your specifications.

The Neonize team would like to thank you for your orders and support during this difficult time and hope to help you create something special.

All of our LED neon light signs are handmade from LED neon light tubes that are kid-safe and both economical and ecologically friendly! Some great reasons to choose a LED neon sign from us are:

• Cheap - Our neon lights start at 197USD! 
• 12 Months Warranty - All of our signs come with a 12-month manufacturer warranty covering faulty items (indoor use only).
• Durable - We offer the latest neon flex technology which is stronger and lighter than glass neon.
• Energy Efficient - Our neon lighted signs are both economically and ecologically friendly. They have low energy consumption and a 50,000+ hours lifespan.
• Safe - Our custom LED signs are made from neon LED light tubes that are kid-safe. There is no breakable glass, and the LED lights do not heat up so they are safe to touch.
• Easy to Install!!!
• Low Maintenance - Our signs are very hardwearing and easy to clean.
• Lightweight - Our custom designed signs are lightweight and portable, making them perfect as neon signs for weddings, unique signs for bedroom decor, and highly individual gift ideas.
• Full Control – The set will come with a remote control that has an on/off switch and 10 brightness settings. The neon lights can be set to flash with adjustable speeds.

Our neon lights, signs, art and lamps are made from high quality LED flex making them different from traditional glass neon. 

LED flex is:

• Made with PVC & acrylic;
• Powered by LED lights;
• Cased in flex rubber tubing.

LED flex neon products are more cost-effective, durable, energy efficient, and safer than glass neon products, while providing an incredible visual impact that is on par with, or even greater than, you get with a traditional glass neon sign.

Our LED neon signs, lights, wall art and lamps are:

1. Available in a wide range of colors and styles.
2. Available in a variety of on-trend quotes and aesthetic designs in our Store.
3. Available as a personalized neon sign.
4. Available in your own design using our custom-maker! 
5. Mounted on your choice of:

• a rectangular cut out 
• contoured acrylic backboard
• Circlulat cut out

We offer a whopping great range of 17 fonts including cursive fonts, block fonts and double lined fonts.But, we can work with almost any font. If your preferred font isn’t listed on our custom neon sign maker (click the font tab) just contact us with your preferred font and we will make it happen for you!

Our custom sign maker is perfect for creating neon word signs, personalized name signs and neon light quotes. If you are looking for something different, such as a business logo sign, customized open sign, or unique neon artwork, we would love to work with you on a design. We can do almost any font, shape, style and design - turning your vision into a neon masterpiece! Contact us with your ideas now.

Hanging your new neon light sign is surprisingly easy.  Neonizeit! signs weigh 6-11lb on average and include pre-drilled holes on the acrylic backboard.  On average, most signs weigh approximately 6-11lb. Neonizeit! signs are safe to transport and easy to install.

For wall mounting your new neon light, our product includes a screw kit. You can also do it yourself with hardware store items:

• Fishing wire (we recommend using heavy duty wire and using a fisherman knot/s)
• Rope (we recommend securely knotting)
• Heavy duty removable hooks (We recommend using several removable hooks to hold up to 6-11lb)

Note: The above is a recommendation only. Neonizeit! is not responsible for the wall mounting and/or installation of any of our products.

Absolutely!

1. Neon lights with an acrylic base to allow for stand-up signs.

Neonizeit! signs are mounted on an acrylic backboard.  Our team will select the best backboard option based on the design you’ve chosen.  Please let us know if you have a preference and, where possible, we will assist.

The most common options for backboards are shown below:

For all Neonizeit neon light, we will automatically use cut around /contoured acrylic backing as shown in Option 1. If you have a preference on what backing is used please let us know during checkout. Our backing acrylic comes clear as standard.

Our standard LED neon signs are indoor signs but they are perfectly fine to use outdoors at events, parties, etc... provided they do not get wet. Our standard signs are not watertight and cannot be exposed to wet weather.

• Please contact us at [email protected] to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we have received all of the required information we will be in touch to try to resolve the issue.
• If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.
• If a return has been agreed the faulty item must be returned for inspection by Neonizeit within 14 days of when you received the product.
• If a replacement has been agreed, Neonizeit! will endeavour to produce and ship the replacement product to you as soon as possible.
• If a full or partial refund has been agreed, Neonizeit! will let you know when you can expect to receive the refund.