Frequently Asked Questions (FAQ)

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Neonizeit! Products & Production FAQ

Is Neonize making and shipping with the new normal?

Yes, we are here to help make all your ideas come alive in a safe, virus-free environment!

Our team of experts works safely and remotely in their home-based offices, where they can fulfill your orders and answer your questions without worrying about getting sick while doing so! 

Rest assured that we undertake every step—from product creation to delivery—with safety in mind so that we can deliver what we promised with no delays.

Will I receive an email confirmation?

Yes, you should receive an email confirmation immediately after placing your order. We will also process your order within 24 hours. 

Don’t hesitate to contact our customer support team at [email protected] if you didn’t receive our email confirmation.

Why should I buy a Neonize LED neon light sign?

All of our LED neon light signs are handmade from LED neon light tubes that are kid-safe and both economically and ecologically friendly! Some great reasons to choose a LED neon sign from us are:

  • Affordable. Our neon signs start at only 267 USD!
  • Durable. We offer the latest Neon Flex Technology, which is much stronger and lighter compared to the standard glass neon.
  • Energy-efficient. Since our neon signs are both economically and ecologically friendly, they have low-energy consumption with a longer lifespan.
  • Safe. Never worry about kids playing around with your sign! Our LED signs are made from LED light tubes, which are not glass-breakable and do not heat up, making them safe to touch.
  • Easy to install! Just hang it up,plug it in, and you’re good to go!
  • Light-weight. Our customized neon signs are very lightweight and portable, making them the perfect decor (and gift!) for any occasion — or a bedroom decor to spruce up your space.
  • Low maintenance. Our signs are quite easy to clean and hard wearing so you can save on the hassle and enjoy the vibe.
  • Full Control. Did we mention that the set comes with a remote control? It has an on/off switch and nine dynamic modes for you to play with.

What are your product features?

We've got something for everyone, from bright, bold colors to sleek and sophisticated designs! 

Mixing styles is easy with our diverse selection that ranges from traditional neon colors like green or blue to vintage-inspired palettes reminiscent of old-school displays. Shop the collection or Customize your sign

You can be sure that your neon sign will pop in any weather with our water-resistant and outdoor-rated Flex-It neon. You can also choose from a variety of mounting options!

What are Neonize neon signs made from?

They're made from high-quality, durable LED Flex technology. It offers more colors and light effects than traditional glass ones without any risk to your health or safety!

  • Made with PVC & acrylic
  • Powered by LED lights
  • Cased in flex rubber tubing

How much does a Neonize sign cost?

Our prices for premade neon signs start at only 247 USD. Meanwhile, our customized neon signs can be under 200 USD, but the price may vary depending on the sign’s size. Contact us to request a quote. 

In addition, bulk or wholesale orders qualify you for our Neonize VIP Program with exclusive discount and premium customer support. 

Why are Neonize signs more affordable than its competitors?

We don't mark up prices as much because we want to keep them affordable while still providing durable, high-quality products!

Where are Neonize signs made?

Our manufacturers come from Canada and China, and they will make your neon signs according to your location and specifications.

How are Neonize LED Neon Signs Made?

All our neon signs are handcrafted and created using neon LED Flex, PVC and acrylic materials. You will enjoy its beautiful glow without any risk because it does not use neon gas or mercury.

What is the LED Neon Flex tube attached to?

We offer a range of acrylic backboards to suit your needs. You can choose from various options, but please note that your design will sometimes determine which type is best for your neon sign!

What are the available colors?

Choose from our vibrant line of colors! Click here for our full color guide.

Can I choose fonts?

You can choose from 17 unique and beautiful fonts. If your desired font is not available, contact us, and we'll be more than happy to help satisfy those needs.

Your neon customizer can’t do the design I want. What should I do next?

We’d love to work with you on your preferred design! We're not afraid to take risks, and bold ideas make our brand unique! Let us help turn your vision into a neon masterpiece—contact us and tell us about it. We’re all ears.

Do you offer a free design service?

We offer mockups and quotes at no extra charge.

Have a change of heart? No problem! If you decide to cancel your order before it goes into production, just let us know, and we will refund the $50 design fee. However, please note that once a custom order has been approved and gone into production, we can no longer offer any refund.

Is your neon sign powered by batteries or an outlet?

All Neonize products are designed to be plugged into a power socket. However, the remote control that comes with it is battery operated.

How do I hang / wall mount my neon light?

Weighing 6–11 pounds, our neon signs are easy to install and come with installation kits. You may also hang them up yourself using hardware store items:

  • Heavy duty fishing wire
  • Rope — provided that it will be knotted securely
  • Heavy duty removable hooks (We recommend using several removable hooks to hold up the sign)

Note: The above is a recommendation only. Neonize will not be responsible for the wall mounting and/or installation of any of our products.

Can Neonize signs stand up?

Yes! Our neon signs can be converted into stand-up signs for an extra 15 USD! Option is provided at checkout.

Does Neonize have backboard options?

Our Neonize LED signs are mounted on a clear acrylic backboard. Should you have a preferred cut and backing, options are provided at checkout. If you don’t show preference at checkout, our creative experts will decide on an option that works best based on the product design!

How can I use my neon sign remote?

Our easy guide below will help you get started!

Why does my neon sign have marks?

You might find small glue marks on the acrylic or PVC tube attached to the backboard. But don't worry! These won't show when your sign lights up.

Can I put up my Neonize standard neon sign outdoors?

Our standard neon signs are best for indoor use, but you may still use them in an outdoor setting provided that they do not get wet. If you want to leave your neon sign exposed to wet weather, we recommend upgrading it to our Flex-It Neon, which is designed for outdoor settings and can withstand rain!

What is Neonize Flex-It neon technology?

Our Flex-It neon lights are a watertight and weatherproof design that can withstand rain or shine (up to 38 degrees centigrade during summer!). This feature ensures your outdoor signs will be as durable and long-lasting as possible.

These are just priced at an additional cost! Option available at checkout.

What other types of neon signs can you do?

We can help make your vision come true with our extensive range of affordable products that will suit any occasion and location!

Whether you're looking for a home neon sign, a business neon sign, wall arts, event-specific signs like weddings, birthdays, parties and even a personalized one, we have it. We also offer UV printing to complement your neon sign. Get a quote.

LED Neon vs. Glass Neon

Are there differences between Neonize LED flex neon and traditional glass neon signs?

LED flex neon lights are cool and energy-efficient, so they’re an excellent way to light up your nightlife! They are also made of flame-retardant, durable PVCs with high-quality glass.

The traditional neon lights you might remember from decades ago were made out of brittle, fragile glasses, but not these bad boys—they're tough enough for any party or concert (or even just sitting around). The lifespan difference is also high, with LED Flex Neons capable of holding 50k hours while glass can only do 10k. 

Installing LED flex lights is also a breeze! They are lightweight, so you’ll have no trouble moving them around or installing them in your desired location. In contrast, there's more weight and bulk on traditional types, which makes installation much harder.

Shipping & Delivery

What are the shipping costs?

Free shipping to the US and Canada for orders over USD350. A standard flat rate will be charged otherwise.

Why is the turnaround 7–20 working days for a standard order?

We usually deliver 7–20 days from the production date (unless otherwise specified). If the order is urgent or you wish to receive it on a specific date, kindly contact us BEFORE placing the order.

Note that each sign is handmade by highly skilled professionals. They are unique for you, so they are not eligible for return or refund.

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