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Frequently Asked Questions (FAQ)

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General

Is Neonizeit! Making & Shipping Neon Signs During the Current Crisis?

Our team is working safely with best-practice social distancing in place, with the majority in home-based offices where they are fully set up to take your inquiries and fulfil your online orders. Our designers are working overtime to produce custom made LED neon signs, made to order according to your specifications.

The Neonize team would like to thank you for your orders and support during this difficult time and hope to help you create something special.

Where is my email confirmation?

You should receive an email confirmation immediately after your order is placed on our site. Be sure to check your SPAM folder if it's not in your Inbox. If you didn’t receive any confirmation, please email us at [email protected]

Why should I buy a LED neon light sign from NeonizeIt!

All of our LED neon light signs are handmade from LED neon light tubes that are kid-safe and both economical and ecologically friendly! Some great reasons to choose a LED neon sign from us are:

  • Cheap - Our neon lights start at 197USD! 
  • Durable - We offer the latest neon flex technology which is stronger and lighter than glass neon.
  • Energy Efficient - Our neon lighted signs are both economically and ecologically friendly. They have low energy consumption and a 50,000+ hours lifespan.
  • Safe - Our custom LED signs are made from neon LED light tubes that are kid-safe. There is no breakable glass, and the LED lights do not heat up so they are safe to touch.
  • Easy to Install!!!
  • Low Maintenance - Our signs are very hardwearing and easy to clean.
  • Lightweight - Our custom designed signs are lightweight and portable, making them perfect as neon signs for weddings, unique signs for bedroom decor, and highly individual gift ideas.
  • Full Control – The set will come with a remote control that has an on/off switch and 10 brightness settings. The neon lights can be set to flash with adjustable speeds.

What is NeonizeIt! neon sign made from?

Our neon lights, signs, art and lamps are made from high quality LED flex making them different from traditional glass neon. 

LED flex is:

  • Made with PVC & acrylic;
  • Powered by LED lights;
  • Cased in flex rubber tubing.

LED flex neon products are more cost-effective, durable, energy efficient, and safer than glass neon products, while providing an incredible visual impact that is on par with, or even greater than, you get with a traditional glass neon sign.

Our LED neon signs, lights, wall art and lamps are:

  • Available in a wide range of colors and styles.
  • Available in a variety of on-trend quotes and aesthetic designs in our Store.
  • Available as a personalized neon sign.
  • Available in your own design using our custom-maker! 
  • Mounted on your choice of:
    1. a rectangular cut out 
    2. contoured acrylic backboard
    3. Circlular cut out
  •  

Why are Neonizeit! signs safer?

Neonizeit! signs are made with LED flex. There is no glass in our neon signs. The LED lighting will not overheat and make the signs much more energy efficient than traditional glass neon signs. This is great for the budget and even greater for the planet. LED flex are more durable, easier to transport and are surprisingly lightweight. All of our LED flex neon signs have UL certification.

How much does a Neonizeit! sign cost?

Less than you might think! Our handmade neon LED signs, lamps and wall décor are affordable and we are very competitive on price! Click here to request for a quote! Also, our custom neon lights prices actually depend on size.

Why are Neonizeit! signs cheaper than its competitors?

With our signs you will receive the highest quality product on the market, nevertheless you’ll notice our prices are much better than our competitors. If you’re wondering why, the short answer is we don’t mark up our prices as much as other suppliers. This means we can provide more signs at a better price for you.

Where are Neonizeit! signs made?

Neonizeit! manufactures signs in China and Canada. Where your sign will be made depends on your location and the specifications and requirements of your sign.

LED Neon Flex vs Glass Neon FAQ

What’s the difference between traditional glass neon and LED neon?

How do the faux neon LED signs differ from the vintage style glass tube signs? Do they compare favorably and which option is preferable for uses such as indoor wall art, outdoor business signage or portable event signs? We examine some of the main differences between glass neon signs and the LED signs that look like a modern version of the iconic vintage signs we’re all so familiar with on our Glass Neon vs LED Neon Signs infographic page.

Neonizeit! Products & Production FAQ

How are Neonizeit! light signs made?

Neonizeit! signs are handmade to your approved design using LED flex on an acrylic backing. The materials used are PVC and acrylic. There is no fragile glass that can break, no neon gas, and no mercury.

What is the LED neon flex tube attached to?

Our signs come with an acrylic backboard. You can choose from a variety of options when it comes to this backboard (sometimes the design will determine what backboard is required). The backboard can be cut around the shape so it is contoured and nearly invisible or it can be cut in a desired shape.

What color can I choose?

We have a total of 12 colors to choose from.

What font can I choose?

We offer a whopping great range of 17 fonts including cursive fonts, block fonts and double lined fonts.But, we can work with almost any font. If your preferred font isn’t listed on our custom neon sign maker (click the font tab) just contact us with your preferred font and we will make it happen for you!

What if I want a sign that I can't create using your custom tool?

Our custom sign maker is perfect for creating neon word signs, personalized name signs and neon light quotes. If you are looking for something different, such as a business logo sign, customized open sign, or unique neon artwork, we would love to work with you on a design. We can do almost any font, shape, style and design - turning your vision into a neon masterpiece! Contact us with your ideas now.

Do you offer a free design service?

If you purchase a custom sign we will be happy to offer a design service, offering one or more designs for your approval, at no extra charge. If you have a change of mind and wish to cancel your order before the sign goes into production we will happily offer a refund minus a $50 design fee to cover our costs. Please note that once a custom sign order is approved and has gone into production we are no longer able to offer a refund.

Are your LED neon lights battery operated or do they plug in?

ALL of Neonizeit! range of neon signs, lights, lamps and wall art plug into a power socket.

How do I hang / wall mount my neon light?

Hanging your new neon light sign is surprisingly easy.  Neonizeit! signs weigh 6-11lb on average and include pre-drilled holes on the acrylic backboard.  On average, most signs weigh approximately 6-11lb. Neonizeit! signs are safe to transport and easy to install.

For wall mounting your new neon light, our product includes a screw kit. You can also do it yourself with hardware store items:

  • Fishing wire (we recommend using heavy duty wire and using a fisherman knot/s)
  • Rope (we recommend securely knotting)
  • Heavy duty removable hooks (We recommend using several removable hooks to hold up to 6-11lb)

Note: The above is a recommendation only. Neonizeit! is not responsible for the wall mounting and/or installation of any of our products.

Can I get a LED neon light that will stand up without needing to be wall mounted?

Absolutely!

  1. Neon lights with an acrylic base to allow for stand-up signs.

What are the backboard options?

Neonizeit! signs are mounted on an acrylic backboard.  Our team will select the best backboard option based on the design you’ve chosen.  Please let us know if you have a preference and, where possible, we will assist.

The most common options for backboards are shown below:

For all Neonizeit neon light, we will automatically use cut around /contoured acrylic backing as shown in Option 1. If you have a preference on what backing is used please let us know during checkout. Our backing acrylic comes clear as standard.

What are the small marks on my sign?

Because Neonizeit! neon light signs are handmade; there are sometimes small marks on the acrylic or glue marks where the PVC tube holding flexible LED has been attached to the acrylic. In the rare instance that the marks are evident they are always minor and not visible when the sign is turned on.

Can I use my new light sign outdoors?

Our standard LED neon signs are indoor signs but they are perfectly fine to use outdoors at events, parties, etc... provided they do not get wet. Our standard signs are not watertight and cannot be exposed to wet weather.

What other types of signs can you do?

We can create indoor and outdoor neon signs, neon business signs, open signs, LED neon lights for home décor, bar signs, neon wall art, weddings, birthdays, events, personalized gifts, and more. We also offer UV printing to complement your neon sign!

Shipping/Returns/Warranty FAQ

What are the shipping costs?

We have a flat rate of $30USD for orders below $250. All orders take 10-14 working days, including shipping. All of our LED neon light signs are handmade. The above lead-time includes both the production and delivery of your sign.

Why is the turnaround 10-14 working days for a standard order?

Neonizeit! signs are handmade so there is production time on each order. 20 working days is the maximum turnaround time and most customers receive their Neonizeit order within 10 working days.

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