Frequently Asked Questions (FAQ)

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Neonizeit! Products & Production FAQ

Is Neonize Making & Shipping Neon Signs During the Current Crisis?

Our team of experts is working safely and remotely, with the majority in home-based offices where they are ready to answer your inquiries and fulfill all online orders. Rest assured that our craftsmen are practicing social distancing and implementing high-standard sanitation procedures during production to ensure a safe, virus-free environment.

The Neonize team would like to thank you for your orders and support during this difficult time, it is our pleasure to help you bring your ideas to life.

Where is my email confirmation?

You should receive an email confirmation immediately after your order is placed on our site.  Be sure to check your SPAM folder if it's not in your Inbox! If you didn’t receive a confirmation within 24hrs, please email us at [email protected]

Why should I buy a LED neon light sign from Neonize?

All of our LED neon light signs are handmade from LED neon light tubes that are kid-safe and both economical and ecologically friendly! Some great reasons to choose a LED neon sign from us are:

  • Affordable. Our neon signs start at only 267 USD!
  • Durable. We offer the latest Neon Flex Technology, which is much stronger and lighter compared to the standard glass neon.
  • Energy-efficient. Since our neon signs are both economically and ecologically friendly, they have low-energy consumption with longer lifespan.
  • Safe. Never worry about kids playing around with your sign! Our LED signs are made from LED light tubes, which are not glass-breakable and do not heat up, making them safe to touch.
  • Easy to install! Just hang it up,plug it in, and you’re good to go!
  • Light-weight. Our customized neon signs are very lightweight and portable, making them the perfect decor (and gift!) for any occasion — or a bedroom decor to spruce up your space.
  • Low maintenance. Our signs are quite easy to clean and hard wearing so you can save on the hassle and enjoy the vibe.
  • Full Control. Did we mention that the set comes with a remote control? It has an on/off switch and ten brightness settings for you to play with and can also be set to flash with adjustable speeds.

What are Neonize Neon Signs made from?

Our Neon products are made from high-quality Neon LED Flex Technology, which is stronger and lighter than traditional glass neon.

  • Made with PVC & acrylic
  • Powered by LED lights
  • Cased in flex rubber tubing

LED Flex neon products are more cost-effective, durable, energy-efficient, and much safer than glass neon products — all these while providing high quality visuals that are identical to —  if not greater than — a traditional glass neon sign.

What are your product features?

Neonize LED Neon products are:

  1. Available in a wide range of colors and styles. You can mix and match them to your own liking!
  2. Available in a variety of on-trend and aesthetic designs in our store collection.
  3. Our Neon signs are highly customizable. You can create your own design using our custom-maker here!
  4. Our neon signs are flexible for all seasons! You may choose our standard indoor neon or upgrade to our newest Flex-It* neon — watertight, weatherproof, perfect for outdoors.
  5. You can also choose to mount it on different backings of your choice
    - A rectangular cut-out
    - Contoured acrylic backboard (cut-to-shape)
    - Circular cut-out

How much does a Neonize sign cost?

Our neon signs start at 267 USD. All our LED neon signs are handmade and crafted with love from our team of talented people made affordable for you. The price for our custom neon signs vary depending on the size. You may click here to request a quote!

For business owners, we also accept bulk orders for a discounted price. This will also automatically qualify you for our Neonize VIP Program with exclusive perks and personalized customer service. Click here to inquire!

Why are Neonize signs more affordable than its competitors?

Because we are a big manufacturer, we don’t mark up our prices as much because our products are made to be cost-efficient. This means we can provide Neon signs at a more affordable price range compared to other retailed neons without compromising its quality — perhaps making it even better for you and the environment.

Where are Neonize signs made?

Our manufacturers are coming from China and Canada. Your sign will be made depending on your location and sign specifications.

How are Neonize LED Neon Signs Made?

Each Neonize LED Neon sign is hand-crafted using Neon LED Flex on an acrylic backing. Materials are PVC and acrylic, so there is no fragile glass to break — no neon gas, no mercury.

What is the LED Neon Flex tube attached to?

Our signs come with an acrylic backboard by default. You are free to choose from a range of options, but please note that sometimes your design will determine what backboard is best suited for it. Backboards can be cut to shape or can be modified depending on your desired shape.

What are the available colors?

You can choose from our wide range of colors below!

What font can I choose?

We have a total of 17 fonts that you can choose from. Be it cursive, block, or  double-lined fonts — we’ve got it for you! If you think your preferred font is not on the list, you may choose to contact us and tell us your preferred font, we’ll gladly make it happen for you.

What if I want a sign that is not doable on your Neon Customizer tool?

We understand that ideas can be bold, and we love to work with you on your preferred design! Just contact us and tell us about it — let’s turn that vision into a neon masterpiece.

Do you offer a free design service?

If you are looking to purchase a customized Neon sign, we are more than happy to offer a mockup and a quote — without extra charge!

Should you have a change of mind and wish to cancel your order before the sign goes to production, we will offer you a refund with a $50 deduction for the design fee to cover our costs. Note that once a custom order is approved and gone to production, we will no longer be able to offer a refund.

Are your LED neon lights battery operated or are they plugged in?

All Neonize products are designed to be plugged into a power socket. However, the remote control that comes with it is battery operated.

How do I hang / wall mount my neon light?

Neonize signs weigh 6-11 lbs on average on the acrylic backboard and our product includes an installation kit, so hanging your new neon light sign is made easier for you! You may also choose to do it yourself with hardware store items:

  • Heavy duty fishing wire
  • Rope — provided that it will be knotted securely
  • Heavy duty removable hooks (We recommend using several removable hooks to hold up the sign)

Note: The above is a recommendation only. Neonize will not be responsible for the wall mounting and/or installation of any of our products.

Can I get a LED neon light that will stand up without needing to be wall mounted?

For sure! Our LED Neon signs come with an acrylic base which allows it to be converted for stand-up signs.

What are the backboard options?

Our Neonize LED signs are mounted on a clear acrylic backboard. Our creative experts will decide the best backboard option based on the design you chose and/or provided. For custom neon signs, please let us know your preference and we’ll happily assist you as much as we can.

All our Neonize LED signs are cut to shape (contoured backing) by default. Should you have a preferred cut in mind and backing, please let us know during checkout using the notes section.

How can I use my remote?

Please refer to the guide below!

What are the small marks on my sign?

Because Neonize Neon signs are handmade, there are rare instances of small glue marks present on the acrylic or PVC tube attached to the acrylic backboard itself. But no worries, this shouldn’t be visible when the sign is turned on!

Can I use the Neonize Standard Neon Sign outdoors?

Our standard LED neon signs are optimal for indoors, but you may still use them in an outdoor setting provided that they do not get wet. Our standard signs are not watertight and cannot be exposed to wet weather. If you prefer to use it outdoors, we recommend you upgrade it to our Flex-It Neon.

What is Neonize Flex-It Neon?

Our new *Flex-It neons are watertight, weatherproof signs that are specifically designed for an outdoor setting. Whether it’s hanging in your backyard or an outdoor event setting, it will definitely withstand rain or shine (up to 38 degrees centigrade during summer!).

These signs are offered in all our designs with an additional price. Click here to request a quote!

What other types of signs can you do?

We also offer business signs, LED neon lights for home decor, bar signs, wall arts, event-specific signs like weddings, birthdays, parties and even personalized gifts! We also offer UV printing to complement your neon sign — let us know what you want and we’ll do our best to make it happen for you.

LED Neon Flex vs Glass Neon FAQ

What’s the difference between Traditional Glass Neon and LED Neon?

Aside from it generally being more environmentally friendly, there are a couple of notable differences between the two.

  • LED Flex Neons are made of flame-retardant, durable and high-quality PVCs. Traditional glass neons on the other hand are made of fragile, breakable glass that could easily shatter — without proper maintenance.
  • LED Flex Neons are energy-efficient as well with its low-power consumption feature compared to traditional glass neons, which are energy costly.
  • Because LED Flex Neons are not made of glass, it is generally safer because it doesn’t get hot so it’s much more suitable for home decor use compared to traditional ones. Glass neons are prone to breakage, causing more safety concerns. 
  • Lifespan difference is high as well, as LED Flex Neons can hold up to 50,000 hours of use while glass neons can only do 10,000.
  • Installing them is a breeze!  LED Flex Neons are designed to be lightweight so you can easily move them around, whereas glass neons tend to be quite heavy — which makes them hard to install.

Shipping/Returns/Warranty FAQ

What are the shipping costs?

We have a flat rate of $350 USD for orders below $250.

Why is the turnaround 10-20 working days for a standard order?

Our orders usually take 10-20 working days from production to shipping. This is because our Neonize signs are handmade by our creative experts, so there is also production time for each order. We sincerely ask for your patience as we strive our best to provide you excellent quality products you'll surely love.

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