Do you ship worldwide?
Yes, we're proud to say that our products are available for delivery anywhere in the world!
Is there free shipping available?
Yes, we offer free shipping to Canada and the USA for orders over 350 USD. For other cases, shipping cost will be calculated based on your delivery address at checkout.
How long does it take to process my neon sign order?
We process all orders within 24 hours from the date the order is placed.
Do you give an exact delivery date for your neon signs?
We're sorry, but we cannot guarantee an exact delivery date.
We feel your frustration when your package doesn't arrive when expected. But we do offer shipping tracking numbers so that you can follow your orders as they travel through the international postal system.
Sometimes, unfortunately, there will be some delays caused by factors outside of our control, including but not limited to
inclement weather,
Incorrect delivery information,
customs inspection, and
global shipping disruptions.
Please note that we will not offer returns or refunds in these circumstances.
What is the ETA for my neon signs?
Our estimated arrival time for our neon signs is 7–20 days from the date your order was placed.
We apologize if we can't guarantee you a delivery date. We want you to have a great experience with us, so we'll send out orders as soon as possible!
Do you offer rush orders?
If you have an urgent request, please contact us BEFORE placing your order so that we can check the delivery schedule for you! That said, we still do not make any guarantees about the delivery date. Please note each sign is beautifully handcrafted and unique for you. We do not offer returns or refunds after your order is confirmed.
Are there any import taxes and fees on my orders?
Yes, and you have to pay for any customs duties, fees, and import taxes that may be incurred during shipment. Neonize won't pay for these fees.
Returns & Refund
Sorry, can I return and ask for a refund for my neon sign?
The signs we make are unique for you. Unfortunately, there can be no return or refund.
Warranty
Do Neonize signs have a warranty?
We're so confident in our LED neon sign products that we offer a warranty! At checkout, get extended warranty for 10% of the purchase price. Adding this to your purchase gives you a one-year warranty on your order.
Note, though, that the warranty covers manufacturing defects only. It does not extend to natural wear and any damage due to misuse and mishandling.
If you find any problems with our neon signs, contact us. Our team will find the best solution for your problem and make sure everything looks great before shipping it off.
My neon sign finally arrived, but it's damaged. What can I do?
If the package is broken and the product inside is damaged, Neonize will send a replacement to you. However, you are required to report the damage to your local courier company. Otherwise, you will need to bear the shipping cost incurred by shipping the replacement.
In addition, please email us at
[email protected] within seven days if there is any damage or fault with the product. Include the following details to qualify for our replacement policy.
A clear photo/video clip of any damage such as dents or scratches on our neon sign
A clear photo/video clip of any damage on our packaging
I got a neon sign with the wrong design/color. What can I do?
Please report this to us and request a replacement within seven days upon receipt of the order. Delayed reports will not be processed.
