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Neonize products are shipped from China. We process all orders within 24 hours from the date the order is placed in our database. Orders that are placed on the weekends and holidays will be processed on the next business day.

We are not responsible for delivery time delays due to weather conditions, address issues, or incorrect contact information.Customs inspections may delay the delivery of the orders. Neonize is not responsible for any import taxes, and customs duties and fees that will be incurred during the shipment process.It is the responsibility of the customer to cover all these fees.

Our signs are packaged in the most robust way possible, this means that we have less than a 1% breakage rate. If your sign shows up broken we will send you a replacement sign right away, or you can request a refund.

Do you ship neon signs to locations outside the USA and Canada? Yes We ship worldwide.