Shipping

Neonize products are shipped from China. We process all orders within 24 hours from the date the order is placed in our database. Orders that are placed on the weekends and holidays will be processed on the next business day.

We are not responsible for delivery time delays due to weather conditions, address issues, or incorrect contact information.Customs inspections may delay the delivery of the orders. Neonize is not responsible for any import taxes, and customs duties and fees that will be incurred during the shipment process.It is the responsibility of the customer to cover all these fees.

Our signs are packaged in the most robust way possible, this means that we have less than a 1% breakage rate. If your sign shows up broken we will send you a replacement sign right away, or you can request a refund.

Sale items policy

All sale items are final sale and not eligible for a return.

Product Includes

Designed for indoor use only.
Each unit comes with a 1-year warranty on electrical components.
DC 12v power adaptor included.
Mounting hardware included.

Dispatch?
You can expect your item to arrive within 10-14 working days.
*All prices are in USD

Orders & Payment

What forms of payment do you accept?

We Accept Paypal, Sezzle, Stripe And All Major Credit Cards – Including Visa, Mastercard, American Express, Discover, JCB, And Diners Club.

When will my order be shipped?

After your payment is verified, it can take up to 10-14 working days to process and ship your order (does not include weekends or holidays). Purchases made after 17:00 EST will not be processed until the next business day.